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Quick Links for Residents
Can't Find What You Want? Call us at 740-6500
How do I...
- How do I contact RWRD Customer Service? Customer Service can be contacted at:
201 N. Stone, 5th Floor,
Tucson, Arizona 85701,
(520) 740-6609. For more information, click on link above.
- How do I pay my sewer bill? Pima County contracts with four different water providers to bill for sewer use. The City of Tucson Water Department is the billing provider for about 75% of our customers. Oro Valley Water, Metropolitan Water District and Town of Marana Water are the other providers. How to submit payment depends on which water provider you use. Click on link for more information.
- How is my sewer bill calculated? The sewer bill is based on average water usage in December, January, and February. We calculate new sewer fees based on winter water use each July. Click on link for more information.
- Why are December, January, and February the months used as the basis for sewer billing?We use December, January, and February, because they are traditionally the lowest months of water usage during the year. Click on link for more information.
- How can I appeal my sewer bill? If December, January, and February are not the three lowest consecutive months of water usage in the fiscal year (July 1 through June 30), you can submit the three consecutive months that are lowest. For information about how and when to appeal, click on the link above.
- Why did the sewer rate go up?The principal factor behind rate increases is regulatory requirements that are being addressed through the Regional Optimization Master Plan. The Customer Service section of RWRD is available to explain the rates. The number is 740-6609 and the hours of operation are 7:30 a.m. to 4:30 p.m., Monday through Friday.
- Is there a low-income subsidy program for sewer bills? Yes. Effective July 1, 2007, a low-income subsidy program was authorized by the Pima County Board of Supervisors in response to concerns about the ability of low-income residents to pay steadily increasing sewer rates. Click on link for more information.
- Why is my sewer bill higher than my water bill? The charge for sewer per gallon cannot be equated to the charge for water per gallon. Click on link for more information.
- What do most people pay for the sewer?The average resident uses 7,480 gallons of water (10 ccf) per month. The cost depends on the current rate for sewer users and the current service fee. Click on link for more information.
- Do I have to pay for the sewer when I am not in residence? No. If you are gone for longer than a month, as our winter visitors are, contact us with the dates of your absence and we will bill for the Monthly Service Fee only. Click on link for more information.
- Are there things I should not put down my drains or down the toilet? How should I dispose of hazardous waste? Don't put grease, oils, fat, automotive fluids, pesticides, solvents, and other similar substances down the drain. Select less toxic alternatives whenever possible and dispose of any household hazardous materials through the County/City Household Hazardous Waste Collection Program. Click on link for more information.
- What about medicines? How can I dispose of them safely? Medicines should not be flushed, since chemicals in them can damage the wastewater treatment process and possibly end up in the environment. Current recommendations are to grind medicines up with something like cat litter or coffee grounds to make them unusable, then throw them in the trash. Click on link for more information.
- Should I flush disposable wipes? Disposable wipes should not be flushed, since they can clog sewer pipes and damage equipment in the treatment process! Click on link for more information.
- Can I discharge swimming pool water into the sewer?Yes. Effective April 1, 2008, the discharge of swimming pool water into the public sewer system is generally authorized. For more information and procedure for discharge, click on link.
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